Shipping & Delivery
- We will ship your product anywhere in the world. We ship to the Continental USA. We ship to Alaska and Hawaii and even to Canada. We ship internationally every week, so we know exactly what to do with customs and freight forwarders. We even ship to APO's and FPO's.
It is the customer's responsibility to be available at time of delivery to check all quantities of packages and damaged goods. Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition. The carrier is responsible for the delivery. We deliver by UPS, Airborne Express, or US mail at our discretion, unless you request otherwise. Other carriers must ship packages that are too large for these carriers. Damage discovered after delivery must be reported directly to the delivery carrier immediately. The delivery carrier will want to inspect packages; goods and all shipping containers before a claim can be made. After inspection a claim must be filed, which includes the following documents:
- Original bill of lading
- Copy of paid freight bill
- Original invoice
- Repair or replacement invoice
- Inspection report
- Packing list
Make all claims promptly. Most carriers will not consider claims after 48 hours from the date of delivery. Do not deduct losses from your Discount Fence Supply, Inc., while awaiting adjustment of the claim, as we can not be responsible for safe delivery.Do not return goods to Discount Fence Supply, Inc. without first securing written permission from us. Do not instruct the carrier to return shipments when they arrive.
Discount Fence Supply, Inc. will assist you in anyway possible to collect loss or damage claims from the carrier. We are not responsible for filing claims, cost of replacement materials or the freight charges for shipping of replacement parts or materials.
Please Note: All orders over $500 must ship to billing address. If you need to ship to an alternate address please call your credit card company and add that address to your card.
Please Note: Standard shipping charges do not include deliveries to residential addresses. If the trucking company is required to come directly to a residence so that you may unload your order there, additional charges may be incurred. Road, private lane, etc. must be accessible by semi-truck/trailer.
If you have any Questions please do not hesitate to call us at 800-878-7829.
Thank you for choosing Discount Fence Supply, Inc.
- Privacy & Security
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on http://cantilevergateparts.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by our sales department. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
- Returns & Replacements
Every third party product you buy from Discount Fence Supply, Inc. is backed first by the product manufacturer's warranty. Discount Fence Supply, Inc. will warrant any defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Discount Fence Supply, Inc. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by Discount Fence Supply, Inc. or when the product manufactures or distributors return policies supersede ours. An RMA number MUST be obtained within 30 days of purchase in order for it to be valid.
Do not return goods to Discount Fence Supply, Inc. without first securing a RMA (Return Merchandise Authorization) code, any returns without a RMA will not receive a refund. Please email firstname.lastname@example.org or call (800) 878-7829 to talk to a representative about returning merchandise.
Any returned products that receive a free shipping offer, customer is responsible for the cost of shipping to the customer and shipping back to Discount Fence Supply, Inc.
Note: Product must be unopened and in original packaging. All returns are carefully inspected upon receipt. All returned packages will be thoroughly inspected, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. The customer is responsible for all shipping charges
- If product is damaged when received from Discount Fence Supply, Inc. , we reserve the right to charge extra for the cost of recuperating our cost on the product.
All PRODUCT POLICY
There is a minimum 25% restocking fee on any and all returned products. See below for more specific product return policy. If a product is damaged then this fee will also apply.